Frequently Asked Questions
Find answers to common questions about our services. Can't find what you're looking for? Get in touch.
General
What areas do you service?
We service Nelson, Richmond, Motueka, and the greater Tasman region. For larger projects, we may be able to travel further, get in touch to discuss.
Are your electricians licensed?
Yes, all our electricians are fully licensed and registered with the Electrical Workers Registration Board. We carry comprehensive public liability insurance for your peace of mind.
Do you offer free quotes?
Yes, we offer free no-obligation quotes for most jobs. Contact us with details of your project and we'll get back to you promptly.
What are your hours of operation?
Our standard hours are Monday to Friday, 8:00am to 4:30pm. We are on call 24/7 for emergencies.
Electrical Services
What electrical services do you offer?
We offer a full range of electrical services including new installations, rewiring, switchboard upgrades, LED lighting, power distribution, fault diagnosis, smart home automation, and solar/EV integration.
Can you help with smart home automation?
Absolutely. We design and install smart home systems including automated lighting, power monitoring, climate control, and integration with solar panels, EV chargers, and battery systems.
Do you do commercial electrical work?
Yes, we handle both residential and commercial electrical projects, from small repairs to large-scale installations including power distribution, switchgear, and building management systems.
Wireless Internet
How does WISP wireless internet work?
We use fixed wireless technology to deliver broadband to your property. A small antenna is installed at your location that connects to our network infrastructure, providing reliable high-speed internet without needing a phone line.
What speeds can I expect?
Speeds depend on your location and plan. Our plans are designed for different usage levels, from basic browsing to business-grade connectivity. Contact us for a coverage check at your address.
Is there a contract period?
Please refer to our Terms and Conditions for details on contract terms. We also offer a referral program, get a free month for each new signup you refer.
Heat Pumps
Which heat pump brands do you supply?
We supply and install a range of energy-efficient heat pump brands. We'll recommend the best option based on your room size, insulation, and budget during our free assessment.
Do you service and repair heat pumps?
Yes, we offer full heat pump maintenance, servicing, repairs, troubleshooting, and replacement/upgrade services.
Security & Cameras
What security systems do you install?
We install CCTV camera systems, access control, intrusion detection systems, and building management systems (BMS). All systems can be configured for remote monitoring via your phone.
Can I monitor my cameras remotely?
Yes, we set up self-monitoring capabilities so you can view your cameras from anywhere using your smartphone or computer.